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User Research Services

Improve the user-friendliness and usability of your products or concepts.

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Learn to understand your users and exceed their expectations of your product

Positive user experiences and user-friendliness are essential for successful products and services. In addition to flawless technical implementation, optimal alignment with user requirements is also important. The most effective way to achieve this goal is to test the user experience. Get to know our services in this area and create convincing user experiences.

When will User Research Services will be
the right solution for you?

Our UX experts support you in optimizing your digital product to create a positive user experience and make it more user-friendly. 

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Missed requirements of your users

We observe and interview typical representatives of your target group(s) while they are using your product. This allows you to check whether the requirements of your app or website match their expectations.

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False developments and loss of time 

Just 5 test persons enable the detection of over 85% of the most important usability problems. This guarantees you the best possible return on invest. You can start testing prototypes or even before coding. 

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Lack of accessibility

Removing barriers in digital products for people with disabilities is as complex as the limitations they may have. Through accessibility & usability testing with people with disabilities, real barriers can be uncovered and targeted measures can be prioritized.

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Business targets missed 

The expectations of a product determine its business success. Usability tests tell you what your users really want. With systematic testing, you can react to this at any point in the development process and achieve your goals.

Contact our team

Do you want to improve your usability and user experience but don't know where to start? Our team will help you find the right solution. 

User Research Services

Better user value meets corporate success.

  • Increase of customer satisfaction
    User experience testing ensures customer loyalty and trust in your product.

  • Better product quality
    By interviewing users, you can make your product more user-friendly and error-free.

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  • Cost savings
    By improving usability, you can reduce costs for support, training and development errors.

  • Strong conversions and low abandonment rates
    Increase your conversion rate in the long term by meeting the real needs of your users and reducing their frustration by achieving their goals quickly and easily.

Testing of all applications

User experience testing can be used for all applications with a user interface. This applies to mobile applications, websites, prototypes, software, household appliances, smart home & IoT, voice interfaces or entertainment devices.

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Mobile
Apps, Tablets, E-Reader

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Household applications
Washing machine, coffee machine

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Websites
Online stores, portals, intranets, web apps

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Smart Home & IoT
Control elements, setting-up of devices

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Prototypes
Click dummies, Scribbles, Concepts

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Voice Interfaces
Voice assistants, voice control

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Software
Application software, Games

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Entertainment
Smart TV, games consoles, hi-fi

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Our User Research Services 

The services at a glance:

Slide through our user research services:

  User research
  Usability & UX testing
  Accessibility & usability testing

 

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 Frank Kühn, Distribution Audio and Brand Management, WDR 

"Thanks to the work of Appmatics, the needs of our users are at the center of every development from the very beginning. We rely on the team's professionalism and experience in the UX field and can achieve an optimal result quickly and easily by testing the prototypes directly."

How do we transmit
your results?

You receive transparent insight into your user experience testing. 
We make your results available in real time thanks to the use of digital whiteboards.
Results: Management summary, preparation in figma, video libary, digital project board and heat map.

UX-Design process: 1. start recruiting, 2. kick-off date, 3. research plan and interview guide, 4. usability testing, 5. protocol and evaluation, 6. debriefing workshop and 7. documentation

 

This is how we proceed

We support you in optimizing the positive user experience and usability of your digital product. We accompany you through every step of the testing process. 

Professional testing ensures the success
of your app or website

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invests in user testing saves
up to 1.000 € in the development process
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User-interviews per year
five test subjects
already cover 85% of all usability
critical errors

Ready to take the user experience of your products to the next level?

 
Our experts will be happy to advise you individually on your product and work with you to find the right solution to offer your users an outstanding user experience.
 

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