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Eurowings ensures the quality of travel & bookings through constant testing

We support our partners of Eurowings Digital with manual app testing since 2015.

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About Eurowings 

Eurowings was honored as Germany's best airline in 2017. With more than 100 destinations in over 50 countries, Eurowings flies one of the largest route networks in Europe. Users rely on secure and smoothly functioning booking processes in the Eurowings offering, web based and mobile.

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IN A NUTSHELL

QA-Goals 

  • Constant app and web testing
  • Manual methods for relaunch and feature releases 

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IN A NUTSHELL

Results 

  • Reliable test procedures and fast results
  • Direct communication for efficient bug hunting

The project 

_Liste-Zahnrad-Icon Kopie 3Project type
Web and app testing 

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Jira, Confluence, Adobe, Experience Manager  

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Manual Testing

_Weltkugel-Icon Kopie 3Industry
Mobility  

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Manual testing, feature and proxy testing, in-sprint tests

_Liste-Zahnrad-Icon Kopie 3Projekttyp
Consulting

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QA-Beratung

_Laptop-Haken-Icon Kopie 3QA-Services
QA-Analyse, Maturity Assessment, Strategie & Maßnahmen-planung

_Cloud-Wolke-Icon Kopie 3Genutzte Plattformen
Jira, Confluence

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Einzelhandel

Challenge

Eurowings flies the largest route network in Europe.  To ensure comprehensive convenience and flexibility in travel planning, QA must be able to cover mass device tests. Critical errors in booking routes can lead to immense losses in customer satisfaction and revenue. It is important to counteract this with fast bug reports and direct communication with the dev department.

Strategy and 
QA vision

The common goal: flexibility and convenience in travel bookings for all customers through a trusting and constant basis between the QA service provider and the development team.

How did we start the project?

Our team has been supporting the software development for Eurowings Digital as testing partner since 2015. The collaboration began with the manual testing of the Eurowings app. Appmatics now supports functional app and website testing as a QA service provider. 

Over time, a large team of our trained testers has been established for the joint project. In a short space of time, we were able to integrate QA processes that we can customize for different test cases and maintain quality assurance. 

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"The Appmatics team is like a safety net for us. Stable processes created together, proactive communication and a deep understanding of the product enable us to release more value for our users with significantly higher quality and frequency."

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Simon Hinz,
Strategic Product Lead, 
Eurowings Digital
 

Strategy and 
measures

The QA strategy consists of specific measures.

1) Testing:  During testing, the Eurowings app is tested on a variety of device and OS combinations using our large inventory of physical devices. 

2) Web-Testing: As part of the web testing, the Eurowings page is tested using various browsers. The focus is particularly on the critical functions, from the flight search to check-out. 

3) Risk-based approach:  In order to achieve the most efficient results possible, we follow a risk-based approach in which the most important functions are tested most intensively and less important features are filled with reduced resources. 

 

 

Result

Thanks to comprehensive app and web testing, successful relaunches and feature releases can be constantly ensured. This guarantees flexible and convenient travel bookings.

In addition to testing, we always take the approach of supporting our partners in an advisory capacity. We therefore convert the insights gained during testing into concrete recommendations for action. The cooperation with Eurowings Digital is characterized by a high degree of openness towards new suggestions.   

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Contact our team

Do you have questions about the project or your own QA challenge? Our team is looking forward to hear from you.